WAYNEhelp (“the App”) is operated by Wayne County Family Connection (“we,” “us,” or “our”).
We are committed to protecting your privacy and ensuring that any information you share with us is used responsibly and respectfully.
This Privacy Policy explains what information we collect, how we use it, and your rights regarding your information.
By using the App, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect only the information that helps us operate the App and connect users to resources or assistance.
a. Information You Provide
You may choose to provide information when:
- Submitting a report or concern through the App,
- Completing a help or assistance request form,
- Contacting us by email or other means.
This information may include:
- Your name (if provided),
- Contact details (email, phone, or address if you share them),
- Basic details about your concern or need (e.g., housing, food, utilities, etc.),
- Optional demographic or location information to help match you with appropriate services.
You can choose how much information to share. However, incomplete forms may limit our ability to connect you with help.
b. Automatically Collected Information
When you use the App, we may collect limited technical information, such as:
- Device type (e.g., Android, iPhone),
- App version and usage statistics,
- General location (city or region, not exact GPS coordinates),
- Log data for performance and security (e.g., error reports).
This information helps us maintain and improve the App’s functionality and user experience.
2. How We Use Your Information
We use the information we collect to:
- Respond to reports or assistance requests,
- Connect you with local or regional service providers,
- Improve the App’s performance and reliability,
- Monitor general trends (such as common needs or usage patterns) to enhance community services.
We do not sell, rent, or share your information for marketing or advertising purposes.
3. When We May Share Information
We share information only when necessary and only for purposes of helping you or improving community support.
This may include:
- Referring your report or request to a trusted partner organization or agency that provides relevant assistance (e.g., housing support, food pantries, utilities aid),
- Sharing non-identifiable, aggregated data (for example, number of reports or service types requested) to help improve programs or seek funding to expand resources,
- Complying with legal obligations, such as responding to a valid court order or law enforcement request.
We do not share personal information with third parties for commercial purposes.
4. Data Storage and Security
We take appropriate measures to protect your information from loss, misuse, or unauthorized access.
This includes secure data storage, encrypted communications where possible, and limiting access to staff and partners who need the information to perform their duties.
While we work hard to protect your data, no digital system is 100% secure. By using the App, you acknowledge that some risk is inherent in data transmission and storage.
5. Retention of Information
We keep your information only as long as necessary to:
- Respond to or resolve a report or request,
- Meet legal or reporting obligations, or
- Maintain accurate service records.
When information is no longer needed, it is safely deleted or anonymized.
6. Your Choices and Rights
You have control over the information you share with us.
You may:
- Choose not to provide personal details in a form (though it may limit follow-up),
- Request to update or correct your information,
- Request deletion of your personal information from our records,
- Opt out of any future communication from us.
To exercise these options, please contact us using the details below.
7. Children’s Privacy
The App is intended for general audiences but not designed for children under 13 years of age without parental or guardian consent.
We do not knowingly collect or store personal information from children under 13.
If we learn that we have received information from a child without consent, we will delete it promptly.
8. External Links
The App contains links to third-party websites and resources.
We are not responsible for the content, privacy policies, or security of those external sites.
When you leave our App, please review the privacy policies of any website or organization you visit.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
If significant changes are made, we will update the “Last Updated” date at the top of this page.
Your continued use of the App after any changes means you accept the revised policy.
10. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy or your information, please contact us:
Wayne County Family Connection
Email: info@waynehelp.com
Address: P.O. Box 1052, Jesup, GA 31598
If you are contacting us for urgent assistance, please use the “Request Help” feature in the App or reach out to your local community resource center.
Disclaimer: WAYNEhelp is a nonprofit community resource platform and is not affiliated with any local, state, or federal government entity.